公式LINEの登録で500円 ~ 3,000円OFFクーポンをプレゼント

ご購入前のご相談やお問い合わせも受け付けております。

We offer a variety of convenient payment methods, including credit card, LINE Pay, Pay Pay, Amazon Pay, and Paidy, which allows you to choose the payment method that best suits your needs.

- I did not receive an order confirmation e-mail.

Please check your junk mail folder.

If you have not received the email, please contact us via the KBQUNQ official line.

- I want to make a deferred payment with Paidy, but I don't understand the process.

We will inform you of the invoice amount via your registered email and SMS between the 1st and 3rd of the following month. After that, please make your payment at the convenience store of your choice on the 10th of the month in which the billing is confirmed.

For more information on how to use Paidy, please click here.

For more information, please contact Paidy.

Contact: Paidy Customer Support 0120-971-918 (toll free, weekdays 10:00-18:00)

If you have any other questions, please contact KBQUNQ official line.

- How much is the shipping cost?

Within Japan, the flat rate is 400 yen for the entire country. (Excluding Hokkaido, Okinawa, and remote islands)
*Delivery to Hokkaido and Okinawa will be +400 yen in addition to the standard shipping charge.
Free shipping is available nationwide for purchases of 8,800 yen (tax included) or more.

Shipping to the United States is $20 for purchases under $100 and free shipping for purchases over $100.

- Shipping Coverage
We only ship within Japan and the United States.

- How long does it take to receive my order?

Since we ship directly from overseas, it can take up to 1 week at the earliest, and about 2~4 weeks if there are no problems during the inspection.

(Specifically, the order is placed with the overseas brand → arrives at the shipping company from the factory → inspected → shipped.