Refund policy

Please note that we do not accept returns for personal reasons.

If the product is defective, please contact us through the official KBQUNQ LINE within 3 days of receiving the product to inquire about the status of the product.

In this case, no return is necessary.

Please provide us with the following information.

Order number

Product name:

Problem description:

Your request: Exchange/Return

A photo of the white sticker on the clear bag (or box) that the product came in

One photo showing the entire product.

At least 2 photos that clearly show the defective part.

In the case of operational problems, a video showing the problem.

KBQUNQ Official LINE After submitting your inquiry , we will reply to you, so please follow the instructions.